Frequently Asked Questions

ARE ALL PRODUCTS SOLD AT SOLEMATES AUTHENTIC?

YES, ALL OF OUR INVENTORY IS GUARANTEED AUTHENTIC. WE DO NOT ACCEPT FAKES OR COUNTERFEITS. WE GUARANTEE THE AUTHENTICITY OF EVERY ITEM WE SELL, AS WE HAVE IN-HOUSE AUTHENTICATION SPECIALISTS WHO INSPECT ALL PRODUCT THAT IS TAKEN IN AND PUT UP FOR SALE.

WHAT IS SOLEMATES’S RETURN POLICY?

WE DO NOT ACCEPT RETURNS OR EXCHANGES; ALL SALES ARE FINAL.

SHOULD YOU HAVE ANY ADDITIONAL CONCERNS OR QUESTIONS, PLEASE CONTACT CUSTOMER SUPPORT AT INFO@SOLEMATES.COM

DO YOU ACCEPT TRADES OR SIZE SWAPS?

A GOOD AMOUNT OF OUR INVENTORY IS ON CONSIGNMENT, AND WE PAY CONSIGNORS SHORTLY AFTER ITEMS LEAVE OUR STORE.  TRADES WOULD HAVE TO BE TO BE IN HEAVY FAVOR OF THE STORE, AND WE WANT YOU TO GET THE MOST FOR YOUR SHOES.  BECAUSE OF THIS, WE RARELY DO TRADES.

DOES SOLEMATES BUY SHOES OUTRIGHT?

BRING IN YOUR SHOES AND WE’LL TALK ABOUT IT.

 

HOW DO I BECOME A CONSIGNOR AT SOLEMATES?

IF WE YOU WANT US TO SELL YOUR ITEM CALL US TO SCHEDULE A TIME FOR US TO CHECK OUT AND DECIDE ON A PRICE - (206) 492-5856